Upbox plus heating problem

Hi i am a student and my supervisor has tasked me to fix this upbox plus. The problem is that the software says it is at 270(abs) but the filament that is coming out is not heated. Do i have to change the whole extruder? or can I diy and fix this heating problem myself.

You can purchase a replacement nozzle heater only, but that may not be the only problem. If it will extrude the filament when you command it on the printer then the heater is OK.