UP BOX+ Extruder Failure?

My extruder stopped working entirely so I ordered a new one from Tiertime. However, now it won’t load filament. When I start the extrusion process, it heats, then begins clicking loudly but not pulling any filament through. Is this an issue with the extruder or another component?

Hi, I sounds as if you have one of 3 problems

the nozzle is too close to the platform.

The cog on the extruder is filled with chewed up filament.

if the nozzle isn’t getting hot enough this will also cause this problem.