We have been using an UPBOX+ for over 3 years and it has been super reliable and produced thousands of parts, so we decided to compliment and expand with the UP300- Tiertimes replacement for the Upbox+.
Straight out of the box, it was prone to Z axis errors and was very loud when moving in Z axis.
we contacted the supplier immediately and after doing all the possible fixes that they emailed us to try, no success.
Eventually they had the printer picked up by a technician and it was “fixed”, about a week and a half later.
However first print, same problem.
It has now been over a month since our purchase and to say we are dissapointed with this printer is an understatement.
Very long delays in communications from the supplier to try and resolve this, we wait a week for a response to questions and emails about what they are doing to fix our printer.
Basically we have now had a printer that doesn’t print for over a month and no confidence in ever having this issue resolved.
Perhaps Tiertime can apply a little pressure from above to the Australian supplier?, as I’m just becoming more and more frustrated every time I look at this printer sitting on the desk.
Its bad enough that its faulty straight out of the box…but having no clear way forward, no communication on what is being done about it, and no hope of getting this fixed anytime soon is getting beyond a joke Tiertime
Support Ticket # 25430