Unable to login to account from OSX

Hi folks - Just set up my new Cetus a couple days ago. Everything is working so far, but I can not login to my account from the Mac OSX app and can't access several features.  I've had the account for a couple of months, and I can login to the web site just fine from the same  laptop.  Every time I try to login through the app I get 'Network error.  Try again later.'.  Except it's been several days now.

I tried creating a new account, but the screen does not respond in any way - no errors, no anything.

What am I missing?  Any advice welcome- thanks!


Same problem here. It looks like there is a problem with their server. I get the following message when opening the URL that the software calls:

HTTP Status 500 - Servlet execution threw an exception

type Exception report

message Servlet execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.


javax.servlet.ServletException: Servlet execution threw an exception
	com.tiertime.filter.CharacterEncodingFilter.doFilter(Unknown Source)

root cause

java.lang.Error: Unresolved compilation problem: 
	JSON cannot be resolved
com.tiertime.filter.CharacterEncodingFilter.doFilter(Unknown Source)
org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71)</pre><p><strong>note</strong>&nbsp;<span style="text-decoration:underline">The full stack trace of the root cause is available in the Apache Tomcat/8.0.28 logs.</span></p><hr class="line" /><h3>Apache Tomcat/8.0.28</h3><p><br /></p>

Thanks.  You must be right.  Mine resolved itself today.  Everything except it can't see my wireless network, which is another issue.