Hello, I dont know if this is normal but I placed an order a few days ago and it still says that the order is processing, how long should it take?
Chinese New Year holiday can last about 15 days. More than likely you wont hear back until next week. I've orederd a 2nd one a few days back also. Don't worry, after they open up shop again it will ship.
They may not update that field in the order status, or it may not update until the printer actually ships. I placed an order back in November and I still see that it is in the 'order is processing' state even though I have received an e-mail telling me my printer will ship after the Chinese New Year.
I think pre-orders won't ship instantly, so I think it's unsurprising that it's held in processing till they catch up with their pre-order list. Cetus did amazingly well to ship all of the KS orders before CNY, so they seem to be manufacturing at a good rate.
[quote][size=2][color=#999999]pauland post at 2017-2-9 12:46[/color][/size]
I think pre-orders won't ship instantly, so I think it's unsurprising that it's held in …[/quote]
I now know that they do not update that field. My printer arrived today, and my order status is still 'processing'.
so do I.
I have already received a trucking number e-mail. then I can confirm where my printer is . After a few days I could receive it.
but, it is still "processing" on my order status.