Not able to initialize in the software and now I see printer cannot be found

I have been using my Cetus3D since I received my kickstarter printer. I have had no problems until today. I turned on the printer and the software was showing the initialization button grayed out. I turned everything off and back on and rebooted my computer but still it won’t work. I noticed when clicking on setting that printer cannot be found. What do I do now?

Can you initialize the printer with the front button (long press 2s)? 

If not please contact support for a new CPU.

I can initialize from the printer, but it still says I have no printer in the software