I am waiting for my order as well, no response from support!!
Has anyone actually received their printer, Do I need to contact my credit card!!
[quote][size=2][color=#999999]benwingrove post at 2017-12-8 01:46[/color][/size]
I am waiting for my order as well, no response from support!!Has anyone actually received their prin …[/quote]
Same question, hope it's not late before I can get my money back. Why don't they reply if the shop is still active?
Sorry guys, we trying our best to ship, just 2 people and need to ship out several hundred printers in a week.
Also, our couriers are also facing heavy work load after Black Friday and many of them include DHL will have delay.
All orders are still valid! Do worry.
mradi 2017-12-8 20:46 edit
Hi Jason,
I ordered the printer from Autralia, paid extra for shipping.
As it said the product was available in store in Australia that day.
The shipping is from Hong Kong. I used DHL worldwide, to Avoid shipping from Hong Kong.
I believe Australia, DHL would be a little more free compared to Hong Kong DHL for thanksgiving, as you stated.
I have no hope of receiving this before Chritsmas.
Will you refund the extra shipping cost, that you charged me?
You didn't ship it quickly enough either, nor from Australia to Justify the extra shipping cost I paid you.
Details below.
| Monday, December 04, 2017 | Location | Time | Pieces | |
|---|---|---|---|---|
| 1 | Shipment information received | HONG KONG - HONG KONG | 13:13 |
| Waybill: 8xxxxxxxxxxShipment information receivedSign up for shipment notifications | Monday, December 04, 2017 at 13:13Origin Service Area:HONG KONG - HONG KONG - HONG KONGDestination Service Area:SOUTH SAN DIEGO, CA - SAN DIEGO - USA | 2 Pieces |
My Order details here:
Also, the handling of customer respone, is not convinient. Replyin to all customers, should also be accomodated with shipping, to avoid panic.
You are selling over internet, not being available for days is not good for your image. You might want to hire more people, and think about loosing some money, you know. Maybe just for 2 weeks, when the orders are too many?
After more than a year of developement time, and selling you still do not seem to have people or inventory management in place.
A simple fix would be to do correct inventory, and not sell more than you have currently. Also, update your website to reflect correct orders.
The day I ordered there were 57 available in Australia, and I checked yesterday the same thing. China was unavilable as usual.
EDIT: Not yet shipped 12/8/2017
Regards,
Aditya
It would be great to have tracking numbers !
I got mine today, says label was created on 4th december. The package has not reached DHL.
How did you got it ?
Got updated in the website order history, probably because I made this thread..
Strange I don't have it
All right, I hope I will see this soon ! Good printing !
I put an order in the 25 of November and still don't see it shipped. How long does it take to get some replacement parts.
Shipment information received (10 days ago) - great
shipped! (commanded on the 3/12)
Shipped not always means shipped. Sometimes it is "prepared for shipping".
ordered 26-11-20017
delivered 11-12-2017 :) (Poland)
I got my package today, missed delivery though.
But my package was finally shipped on the 10th, from hong kong. Though status said shipped a few days back.
They just had created the label on the 4th, and they call it shipped :-/
Also, they will not ship from Autralisa, even if you had ordered it from there, and paid extra shipping.
I was told, I will get the refund for the extra charges that I paid for shipping from Autralia.
Can;t wait to get my hands on it.
These guys are just over worked, and understaffed.
Same here ordered on Dec 4, no email response, says processed on order status. Hoping for Christmas...
Hey guys, who received the printer. can you please let me know if your build plate was damaged or warped as well?
Hey guys,
I have ordered the printer 5 days ago, but since than there is no any change in the status and no answer for my mails.
Approximately, how long did it take to start delivery in your case?
Thanks!