mradi 2017-12-8 20:46 edit
I ordered the printer from Autralia, paid extra for shipping.
As it said the product was available in store in Australia that day.
The shipping is from Hong Kong. I used DHL worldwide, to Avoid shipping from Hong Kong.
I believe Australia, DHL would be a little more free compared to Hong Kong DHL for thanksgiving, as you stated.
I have no hope of receiving this before Chritsmas.
Will you refund the extra shipping cost, that you charged me?
You didn't ship it quickly enough either, nor from Australia to Justify the extra shipping cost I paid you.
|Monday, December 04, 2017
||Shipment information received
||HONG KONG - HONG KONG
My Order details here:
Also, the handling of customer respone, is not convinient. Replyin to all customers, should also be accomodated with shipping, to avoid panic.
You are selling over internet, not being available for days is not good for your image. You might want to hire more people, and think about loosing some money, you know. Maybe just for 2 weeks, when the orders are too many?
After more than a year of developement time, and selling you still do not seem to have people or inventory management in place.
A simple fix would be to do correct inventory, and not sell more than you have currently. Also, update your website to reflect correct orders.
The day I ordered there were 57 available in Australia, and I checked yesterday the same thing. China was unavilable as usual.
EDIT: Not yet shipped 12/8/2017