Getting Customer Support?

How do you actually get customer support for their products? Has this company now disbanded or something?

I bought a Cetus 3D MKIII less than 1 month ago and recently purchased the upgrade kit. The expansion board has a problem and I think it’s DOA but I can’t get ANY response from this company! They sure as hell processed the order for my upgrade though!

Currently I have a dead printer and a hole in my wallet. I’d like to resolve this but so far it’s massive radio silence from this company!

short answer “it varies, a lot” (sorry, I know it doesn’t help)

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I’ve managed to get through to someone in the end and they are attempting to help at least.

I’m hoping to get these issues sorted now with their help. I’ll see how it goes and report back to this thread.