Error when attempting to calibrate machine

I am getting an error message when attempting to calibrate my up300 machine. The 3p printer is coming up with this error saying “The main thread is blocked” while the computer has the message "Error; Failed to Get Printer Idle State (CTRL). (3100.3181.3121.3100.3100).

I have re-downloaded the latest touch screen update (1.4.8) as well the latest version of Up Studio.

Does anyone have any suggestions to what could be causing this error?

Hello Adrian,

Please try power cycle the machine, should able to fix the problem. The casue is the touchscreen hanged when up studio try to send command to it, Up Studio thought the touchscreen is busy doing something.