Broken Y-axis fix?

nanoneko69 2017-2-23 08:02 edit


I just unboxed my cetus 3D. I set it up according to the manual and began a test print. 

I noticed, however, that  the white plastic bit at the end of the Y-axis was moving strangely. 

Here is a video of the problem:

Does anyone have any suggestions on how to fix it? I've contacted customer service and am waiting for a response. 

I'm new to all this, but I'm under the impression that this part can be 3D printed.

However, as this is the only printer in my possession, I am unable to simply print this part. 


I tried to see what was wrong and removed the broken part. 

Now, I can't get anything back on and the printer will not move at all. 

Does anyone know how to get the y-axis pulley back into place properly? 

Thanks in advance.