Auto-Leveling Probe Not Functioning

Hi!

I just purchased and installed the auto-leveling probe on my Cetus Mk3 extended. I hooked up everything as shown in the manual, and I went to run the auto-leveling in UP Studio and it worked when I touched the probe, however, when it went down and hits the bed for the first of the 9 points it just stops upon touching the bed and sends back the error message “Failed to get printer idle state”. Do you know how I can get the probe to function properly?