Anyone having problems trying to download 'free' parts from moshop?

I’m trying to get the free cetus inside enclosure part, as I’ve spent the last day with my cousin making that enclosure. The site says I have 100 pi points, and it’s 0 points, but when I go to download it I get no option to actually get the file (just back, or buy pi points). I tried on windows 10 in chrome and edge. any ideas?